Questions?  Call 720-519-9622

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EXCLUSIVE LIMITED WARRANTY
Your Waterfall is covered by a Limited Warranty. You’re entitled to warranty service if waterfall is defectiveand requires repair during the warranty period. This limited warranty is valid only within the United States,
PRODUCT CATEGORY
Waterfalls, Ponds and Fountains 1 yr.
Pump 90 days. (Manufacturers Warranty)
WHAT ARE THE TERMS OF THIS LIMITED WARRANTY?
Oasis Products, Inc. warrants that the Waterfall you purchased from Oasis Products, Inc. or authorized reseller is free from defects in materials or workmanship under normal use during the warranty period. The warranty sales receipt is your proof of the purchase. This warranty extends only to you, the original purchaser. You can not transfer the warranty to anyone who purchases the product from you. During the warranty period, Oasis Products, Inc. will repair or replace your Waterfall if there is a defect in workmanship.

You may carry-in your Waterfall to Oasis Products, Inc., or ship it directly to Oasis Products, Inc. If you ship your products, you must prepay any shipping charges, taxes or duties associated with transportation of the product to Oasis Products, Inc. In
addition you are responsible for insuring any product shipped or returned. You assume the risk of loss during shipment.
WHAT IS NOT COVERED BY THIS LIMITED WARRANTY?
• Product purchased from anyone other than Oasis Products, Inc. or Oasis Products, Inc. authorized reseller.
• Routine cleaning or normal cosmetic and mechanical wears including hard water, mineral deposit stains, and algae
build-up.
• Damaged resulting from repair or attempt to repair or modifications by someone other than Oasis Products, Inc.
• Damage caused by accident, misuse, and improper operation.
• Damage caused by failure to allow frozen water to melt.
• Damage to indoor or outdoor property due to splashing that may occur from Waterfall.
• Damage due to the act of God.
EXCEPT AS EXPRESSLY SET FORTH IN THIS WARRANTY, OASIS PRODUCTS INC. MAKES NO OTHER
WARRANTIES, EXPRESSED OR IMPLIED WARRANTIES OF MERCHANT ABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. OASIS PRODUCTS INC. EXPRESSLY DISCLAIMS ALL WARRANTIES NOT
STATED IN THIS LIMITED WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW
ARE LIMITED TO THE TERMS OF THIS EXPRESSED LMITED WARRANTY.
WHAT ADDITIONAL SUPPORT IS AVAILABLE?
Oasis Products, Inc. offers Touch-Up kits for small repairs. Call Oasis Products, Inc. for more information on this product. 720-519-9622




RETURNS & ALLOWANCE

Returns on unused products in salable condition will be accepted only with prior written approval. All returns are subject to a 20% restocking fee. All items must be returned within 30 days of purchase

The return of non defective item must be returned in original packaging or crate. All Shipping charges and restocking fees will be deducted once the item has been returned to the factory and inspected.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.